ALL TOURS ARE SUBJECT TO WEATHER AND MINIMUM NUMBERS AND MAYBE CHANGED WITHOUT NOTICE DUE TO CONDITIONS ON THE DAY AND WILL INCUR NO LIABILITY FOR ANY SUCH CANCELLATION OR ALTERATION.

AUSTRALIA WHALE EXPERIENCE RESERVES THE RIGHT TO SUBSTITUTE VESSELS IF NECESSARY.

CUSTOMER CHOOSING TO CANCEL FOR ANY REASON.

20% CANCELLATION FEE IF CANCELLED FROM DATE OF BOOKING TO 60 HOURS PRIOR TO TOUR DATE.

CANCELLATION 48-60 HOURS PRIOR TO TOUR DATE 50% CANCELLATION FEE WILL APPLY.

LESS THAN 48 HOURS OR FAILURE TO BOARD 100% OF FARE IS WITHHELD.

OTHER CONDITIONS MAY APPLY TO GROUP BOOKING CANCELLATIONS.

SHOULD A TOUR BE CANCELLED BY AUSTRALIA WHALE EXPERIENCE, PASSENGERS WILL BE OFFERED AN ALTERNATIVE DATE OR A FULL REFUND **

WE DO RECOMMEND YOU LOOK INTO TAKING OUT TRAVEL INSURANCE AS THEY MAY ASSIST IN COVERING YOUR ACCOMMODATION COST IF TOURS ARE CANCELLED.

SHOULD YOU WISH TO CANCEL YOUR BOOKING YOU MAY DO SO BY CONTACTING OUR CUSTOMER SERVICE TEAM AND WE WILL HANDLE YOUR ENQUIRY.

AUSTRALIA WHALE EXPERIENCE HOLDS NO RESPONSIBILITY FOR LOSS OR DAMAGE TO GOODS.

** REFUNDS WILL BE PROCESSED SAME DAY AS REQUEST & DEPENDING ON YOUR BANK, CAN TAKE BETWEEN 3-10 BUSINESS DAYS FOR REFUND TO BE RECEIVED INTO YOUR ACCOUNT.

AUSTRALIA WHALE EXPERIENCE WILL SEND THROUGH CONFIRMATION OF REFUND AT TIME OF PROCESSING.

TICKETS CANNOT BE ON-SOLD TO ANOTHER PARTY FOR RE-SALE.

IF YOUR SEASON PASS IS LOST OR STOLEN PLEASE REPORT IMMEDIATELY SO WE CAN CANCEL AND REISSUE.